Hi Susan - you are likely receiving the double email because it looks like you have created two accounts with us under two different emails (susancohenpeaceful@gmail.com and susancohenpeaceful@aol.com). Due to this, you are currently being charged double for your subscription to have two separate accounts. I can cancel one of them for you if you let me know which account you would like me to remove. Thanks!

Mary Ruth Dobbins We've sent you an email to help resolve the issue!

Also, we are available on several platforms other than roku - including deskop computers, android, apple, and samsung, so there are plenty of options for you to sign in if you don't have Roku!

Hello! We apologize for the missed communication about the subscription update. Moving Art is now supporting additional Hope Lodges with the American Cancer Society, children's hospitals and programs, and funding new creators to foster the next generation of content on the platform. Due to this, we are now migrating to a subscription-based platform to support those efforts and to keep the platform advertising free. Over time we will be progressively removing content from the free bundle and migrating it to the subscription model, which is why you have lost free access to Moving Art. We thank you for your support and wish you the best!

Yes, thank you for making us aware of this. We have since issued a new email to our users making them aware of the change. We appreciate you bringing this to our attention.

Also, yes - With our new subscription, it gives you full access to all of the material on the channel with no upsell! So you will have access to all of the Premium content that was once for purchase/rental.

Thanks! Let us know if you need anything else from us :)

Hi Jan - Please check your email regarding this issue - you should have access now! :)

Hello! We apologize for the missed communication about the subscription update. Moving Art is now supporting additional Hope Lodges with the American Cancer Society, children's hospitals and programs, and funding new creators to foster the next generation of content on the platform. The increase in subscription price is to support those efforts and to keep the platform advertising free. We thank you for your support and wish you the best.

Hi! Please email team@movingart.com with proof of purchase and we can make sure you get access!

Great, thanks! You should have access to the series now. Let us know if you need any further assistance with this issue :)

Hi - If you reach out to team@movingart.com with proof of purchase, we can then gift you the voices from the underground title!

We don't give out Louie's personal email, but if you'd like to contact the team, reach out to team@movingart.com and they can help you!